Refund Cancellation Policy
Thank you for choosing Astro Hemchandra. We value your satisfaction and aim to offer a seamless experience for all our users. Please read our Refund and Cancellation Policy below:
1. Cancellations
1.1 Consultations: You may cancel your consultation appointment up to 24 hours before the scheduled time. Cancellations made within this period will not incur any charges, and any pre-paid fees may be applied toward rescheduling or refunded, per our refund policy.
1.2 Astrological Reports and Readings: Since these services are personalized and crafted individually, cancellations are generally not allowed once the process has begun. However, if the report creation has not started, you may contact us to request a cancellation within 12 hours of purchase.
2. Refunds
2.1 Consultation Refunds: Refunds are available for canceled consultations, as per the timeline below. Refunds are processed to the original payment method.
2.2 Astrological Reports and Readings: Given the personalized nature of our reports and readings, refunds are generally not issued. Exceptions may be made if you experience technical issues or the service was not delivered as specified. Please reach out to us, and we will review on a case-by-case basis.
3. Refund Timeline
- Refund requests will be reviewed within 5-7 business days of submission.
- Approved refunds will be processed within 7-10 business days from the date of approval.
- Please note that it may take an additional 5-7 business days for the refunded amount to reflect in your account, depending on your bank or payment processor.
4. How to Request a Refund
To initiate a cancellation or request a refund, please contact our support team at contact@collegedakhilaa.com with your order details and reason for cancellation or refund. We will guide you through the next steps.
5. Policy Changes
Astro Hemchandra reserves the right to amend this Refund and Cancellation Policy at any time. Please check this page regularly for updates.
